(pursuant to Paragraph I, title 3, part 3, of Legislative Decree No. 206/2005 as amended)
Dear Customer, the offer and sale of Dermafura® products on the www.dermafutura.com website are regulated by the following General Terms and Conditions of Sale. Products purchased on the site are sold directly by Dermafutura Italia s.r.l. -Corso G. Matteotti 32 a 10121 Torino (TO) Società Unipersonale Coordinata e Diretta da GIVE S.p.a Cod. Fisc e Reg. Imprese di Torino 03072100047 - Part. IVA 03072100047. You are therefore required to read these General Terms and Conditions of Sale carefully before making any purchases on the site. For further information, contact our Customer Care Service at the e-mail address: [email protected], at the toll-free number 877 5088 589
The countries to which shipments are made can be found on the Home Page of the Site, to the top rights at the COUNTRY and LANGUAGE item For information regarding shipments to countries other than those listed, contact the TOLL-FREE NUMBER 877 5088 589 or send an e-mail [email protected] Persons under 18 cannot place orders personally but must be authorised and supervised by a responsible adult also as regards final payment.
The prices indicated are valid only for USA.
In addition to details of your purchases, the invoice you will receive will also specify the final amount to be paid (broken down into taxable amount taxes and expenses).
Payment may be made online: after confirming the order (clicking “order confirmation”) via:
- Credit Card (all those approved and listed on the Site)
We use a credit card transaction service that arrives directly on the server of the bank using the 128-bit SSL protocol, known as SET (Secure Electronic Transaction). SET is a standard data coding protocol that guarantees Internet transaction security. The data are always encrypted and cannot be intercepted externally. If you prefer not to indicate your credit card number in the on line purchase form and to indicate this by voice, you notify this to our toll-free number00 800 060 420 06. Customers with VAT No. who require an invoice must request this, indicating the related data at the time of ordering and filling in the specific field. Customers with VAT No. who require an invoice must request this, indicating the related data at the time of ordering and filling in the specific field. You can display a summary of the contents of your cart before placing the order and before making the related payment. You will receive a copy of your order at the e-mail address you have indicated in the order form. Any refunds for any reason will be made by cheque or wire transfer to the current account you have indicated or through crediting to your Credit Card no later than 14 days from acceptance of the request.
No minimum order quantities are applied.
Normal courier with delivery times of 4/5 days and fixed shipping fee of 25 $
If the products you have ordered are temporarily unavailable, we will contact you immediately to agree on delivery of available products.
We offer users the possibility of subscribing to our newsletter to obtain information regarding products and any special offers. At the time of such special offers, a “special offer code” will be indicated in the newsletter, to be indicated in the specific field when compiling the order. To subscribe to the newsletter, simply indicate your name and surname and email address in the specific subscription form.
You can contact us at our TOLL-FREE NUMBER: 877 5088 589 in the case of doubts or for information regarding other products and/or sales conditions. This service is FREE.
For any claims or complaints, contact the address [email protected] specifying the order number indicated in your confirmation e-mail. Any disputes will be regulated according to Italian law (pursuant to Paragraph I, title 3, part 3, of Legislative Decree No. 206/2005 as amended) and deferred to the jurisdiction of the Court of Asti.
Information regarding exercise of the right of withdrawal – Standard instructions on withdrawal pursuant to art. 49, section 4 Legislative Decree No. 206/05
If not satisfied and without having to indicate the reasons therefor, you have the right to withdraw from the contract within 14 days.
The withdrawal period expires 14 days from the day on which you or a third party, other than the carrier, designated by you, takes physical possession of the goods.
To exercise the right of withdrawal, you are required to inform us of your decision to withdraw from the contract by means of an explicit declaration such as for example:
Letter sent by post, fax or e-mail to the following addresses:
Dermafutura Italia s.r.l. -Corso G. Matteotti 32 a 10121 Torino (TO); email:[email protected], or phoning the TOLL-FREE NUMBER 877 5088 589 For this purpose, you can use the attached standard withdrawal form but this is not compulsory. If you send the form to us by e-mail, we will send an e-mail confirming reception of your communication.
The return of the goods must be made by ordinary post to the following address: Dermafutura ITALY S.R.L. Location Paperera Muzio 18026 PIEVE DI TECO IMPERIA - Italy and the receipt must be sent by mail to: [email protected] or by fax 0039 011 19837851
You are responsible only for impairment of the value of the goods caused by manipulation thereof other than that necessary to establish their nature, characteristics and functioning. Sealed and packaged products opened by you are considered as consumed and cannot generally be changed or returned. However, our company is willing to make a case by case appraisal in order to satisfy customers who have only changed their mind, certain that after trying our products, these will meet their taste. To comply with the term for withdrawal, you must inform us of your intention to exercise the right of withdrawal before the end of the withdrawal period.
If you decide to withdraw from this contract, all payments made to us including delivery costs will be refunded to you without undue delay and in any case no later than 14 days from the day on which you have informed us of your decision to withdraw from the contract, after you have returned the goods. Such refunds will be made by cheque or wire transfer to the current account you have indicated. In any case, no costs will be charged as a consequence of such refund.
(pursuant to art. 49, section 1, sub. h) Legislative Decree No. 206/05): use the form that can be downloaded at the following link only if you wish to withdraw from the contract. link
Navigating the www.dermafutura.com site, you can: read the pages of the Site in the language desired selecting this directly from the home page to the top right beside “Language” (Italian, English, French, German) read the conditions applicable to on-line sales in your country, selecting “Country”. You can order products selecting these and inserting them in your cart. The characteristics and description of the products proposed for sale via the www.dermafutura.com site and related detailed conditions of sale (e.g. payment, delivery fees, any other charges) are clearly visible on the Site. You can fill your cart and modify its contents before definitive conclusion of the order. You can also modify the data loaded in subsequent steps and relating to the name of the person placing the order, the delivery address and type of payment prior to definitive closing of the order clicking “Close Order”. You will receive a summary of your order at the e-mail address you have indicated in the order form.